We carried out a review of the data available to us about Pacific Care Services Limited - Isle of Wight on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pacific Care Services Limited - Isle of Wight, you can give feedback on this service.
Pacific Care Services Limited - Isle of Wight is a domiciliary care agency which provides support and personal care to people living in their own home. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 10 people were receiving a regulated activity.
People’s experience of using this service and what we found
Risk assessments were completed for people which identified risks but required further detail to ensure staff had the information they needed to mitigate those risks.
Staff had completed training in the safe administration of medicines. People were happy with how they were supported around their medicines. However, medicines systems needed some additional information to improve staff understanding of potential risks to people.
People told us they felt staff kept them safe. Staff understood the importance of safeguarding people, and they knew how to report any signs of abuse, or any accidents and incidents. Staff followed best practice guidelines regarding COVID-19 and the prevention and control of infection.
People told us staff visited as planned and they were punctual. The registered manager and provider had processes for monitoring visits and ensured they contacted people when they were held up or running late.
Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. Staff received an induction into their role and had received appropriate training that equipped them to support people using the service. Staff told us they received opportunities to reflect on their work through discussions with the registered manager and senior staff and felt well supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt involved in decisions about their care and staff were caring and kind. Care plans contained person-centred information that reflected people’s choices, life history and how they wished to be supported.
People were treated with dignity and respect. Staff understood the importance of supporting
people to maintain their independence. Staff monitored people's health and wellbeing and sought medical guidance and support when necessary. People were aware of how to raise their concerns and were confident these would be addressed.
People and staff spoke highly of the registered manager and provider and their values were
evident through the management of the service. Audits were undertaken to ensure issues identified were acted on swiftly. People's views were sought to monitor and improve the service delivery. The registered manager placed importance of working in partnership with external professionals to make improvements where needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 December 2020 and this is the first inspection.
Why we inspected
We carried out a comprehensive inspection, so we were able provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.