We carried out a review of the data available to us about Connaught House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Connaught House, you can give feedback on this service.
Connaught House is a residential care home providing personal and nursing care to 24 older people, including people who were living with dementia, at the time of the inspection. The service can support up to 86 people.
People’s experience of using this service and what we found
People were safe. This was because the staff team received safeguarding training and understood their responsibility to keep people safe. There was a process to be followed to report any safeguarding issues to the local authority and the staff team were aware of this. There were good risk managements in place to ensure people's health and welfare was not compromised. The number of staff on duty for each shift was calculated based upon each person's care and support needs. Pre-recruitment checks ensured new staff were recruited safely. Checks included written references and a Disclosure and Barring Service check. Medicines were well managed and administered by those staff who had been trained and were competent. People received their medicines as prescribed.
People's care and support was effective and based on detailed assessments and care plans which reflected their physical, mental and social needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. New staff completed an induction training programme. The registered manager had ensured all other staff completed the programme of mandatory training to keep their knowledge and skills up to date. People were able to access the healthcare support they needed with the staff team making any arrangements as required. People received the food and drink they needed to maintain a healthy, balanced diet.
People were looked after by staff who were kind and friendly and listened to what they had to say. People received person-centred care and were involved in making decisions about their daily life. The staff team were fully aware of each person's specific needs. Staff respected and promoted people's privacy and dignity and encouraged people to be as independent as possible.
People's care and support met their needs and reflected their preferences. Each person and their relatives, when appropriate, was involved in creating their care plan and how they wanted to be looked after. The plans were reviewed monthly and amended as and when needed. The provider was aware of and followed best practice guidance. People could take part in activities which reflected their interests and prevented social isolation. The service endeavoured to continue looking after people who became very ill or had end of life care needs. They achieved this working in conjunction with family and healthcare professionals.
The registered manager provided good leadership for the staff team and had a plan of further improvements they planned to make to the service. Quality assurance systems and regular visits by the provider ensured the provider knew what was happening in the service. People were at the centre of all decision making in the home and their views and opinions were listened to and acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection following the new registration of the service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.