We carried out a review of the data available to us about Vista Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vista Care Services Ltd, you can give feedback on this service.
People's experience of using this service and what we found
We received positive feedback about the service. A healthcare professional said, "Vista go over and above most care providers, nothing is too much trouble."
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. There were safe medicine procedures for staff to follow. The provider demonstrated safe recruitment practices. They carried out checks on the suitability of staff before they started work.
Before people started to use the service, their individual needs and preferences were discussed and recorded for staff to follow. Staff had received training to reflect people's needs and their responsibilities. People had support to prepare their meals and drinks where they needed this.
Staff and the registered manager worked effectively with community health and social care professionals to ensure people's needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were complimentary about the care and support they received from staff. People’s written feedback rated them outstanding. The registered manager took time to match staff with the people they supported in order to build a good relationship.
There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service. People and their relatives knew how to raise issues or complaints and found the registered manager responsive, approachable and experienced.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 17 December 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.