SpaMedica Gloucester

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection which was outstanding. Our rating for this key question remains outstanding. Most patient feedback about their care and treatment was positive and staff supported patients to give their opinion. Investigations into complaints showed improvement actions were identified and patients received information about them.

This service scored 96 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback provided by patients using the service was mainly positive. Patients felt staff treated them with kindness and compassion. Patients who felt their care could have been improved received compassionate responses and were informed of actions taken in response to their complaint.

Improvement actions were identified and shared with staff as well as positive messages from patients. Staff appreciated receiving honest feedback and were keen to support all patients they cared for.

Processes encouraged patients to provide honest feedback. Managers monitored feedback responses to identify themes and trends for improvement. Managers share patient comments with staff using a range of communication systems.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.