Case study: Producing guidance for vulnerable patients

Reena Patel joined Inclusion Healthcare in 2012 as an administrator, however her people skills and caring nature shone through and she trained to become a healthcare assistant.

Reena now cares for the patients of this specialist GP practice that treats homeless people, refugees and asylum seekers in Leicester.

Reena created a ‘Daily Guide’ book for homeless patients on what services were available on each day, such as locations where breakfast is provided, or lunch. It also included details of places where the homeless can go for advice, or daily supplies of things like water or toothpaste. Reena also created a ‘Daily Guide’ for the refugees and asylum seekers families, noting down local groups they could attend or free sessions of playgroups for the children.

She researched everything in the guide herself and now that it is standard procedure to give this guide book to all new patients or arriving families so they know what services are available to them.