Kirsty joined CQC as our Chief Operating Officer in March 2018.
Kirsty has a wealth of experience leading operational change and improvement programmes across public bodies in the environment and food, and agricultural sectors.
Her previous role was Director of Transactional Services at Natural England. Before that she was Director of Service Delivery at the Animal Plant Health Agency and Head of Standards and Commercial Support at the Food Standards Agency.
As Chief Operating Officer, Kirsty leads our corporate and customer-facing functions, which include people (human resources), legal services, governance, digital, finance, commercial and our National Customer Service Centre.
She reports to our Chief Executive and is part of the executive team.
Declaration of interests
Details of Kirsty's professional and financial interests that relate to the CQC.
Declaration of interests: Kirsty Shaw
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