Improving how we work

Our core purpose is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. But problems when implementing our new assessment approach and issues with our new technology mean we are unable to fully deliver that purpose.

We know we need to improve how we work. To do this, we have been developing a plan using feedback from the public, providers and our colleagues alongside the recommendations from reviews by Dr Penny Dash and Professor Sir Mike Richards into our effectiveness and new assessment framework. We will share the full plan and timeline by the end of this year. As we progress with this work, we will share regular updates and opportunities to get involved here and through our regular email bulletins.

We will only be able to fulfil our core purpose by completing enough assessment activity to give people using services, health and social care providers and stakeholders an up-to-date view of quality across the health and social care system. To do this, we need to give providers the right guidance to understand how to work with us, equip our staff with the tools they need to carry out assessments, and publish assessment reports that are accurate and easy to understand.

Everything in our improvement plan will be focused on enabling these priorities.

Other recent updates

Blogs

• Help shape CQC's assessments and ratings (12 November 2024)

Videos

• Developing new ratings characteristics (5 November 2024)

Bulletins

• An update on registration (12 November 2024)