This review looks at the technology we built to support our organisational transformation. It considers why we reached a point where it caused considerable disruption and if it can be salvaged.
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What this review is about
This review addresses the following questions:
- How and why did CQC reach a point where its IT solutions caused significant organisational disruption?
- Is the IT solution salvageable, based on the current contractual relationship with suppliers and subcontractors?
- If so, what needs to be done to make the IT solutions, the overall operating model, the programme management and contractual controls fit for purpose?
- If not, how should the CQC proceed to build or buy and implement an IT solution that is fit for purpose in the shortest possible time?
Note: where the review refers to "regulatory platform", this includes the provider portal.