West Hertfordshire Teaching Hospitals NHS Trust

Adult inpatient survey 2023

Published 21 August 2023

This survey looks at the experiences of 63,573 people, across 131 NHS trusts, who stayed at least one night in hospital as an inpatient during November 2023.

Questions included in the survey follow people’s journeys from admission to hospital, treatment and discharge.

Between January and April 2024, 1,250 people at each participating NHS trusts were invited to take part in the survey. Responses were received from 493 people at West Hertfordshire Teaching Hospitals NHS Trust.

• Admission to hospital

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.0 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• The hospital and ward

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.2 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Doctors

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat worse than expected

• Nurses

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Worse than expected

• Care and treatment

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Worse than expected

• Operations and procedures

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.4 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Much better than expected

• Leaving hospital

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 6.5 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat worse than expected

• Feedback on care

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 2.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Kindness and compassion

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.8 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Respect and dignity

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 8.9 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. About the same

• Overall experience

  Patient Response For each question in the survey, people's responses are converted into scores, where the best possible score is 10/10 7.7 / out of 10

  Compared with other trusts Each trust received a rating of Better, About the same or Worse on how it performs for each question, compared with most other trusts. Somewhat worse than expected

About these scores

Most questions are grouped under the section in which they appear in the questionnaire.

We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).

Each trust also received a rating of ‘Much better’, ‘Better’, ‘Somewhat better’, ‘About the same’ ‘Somewhat worse’, ‘Worse’ or ‘Much worse’:

• Much better: the trust is much better for that particular question compared to most other trusts that took part in the survey
• Better: the trust is better for that particular question compared to most other trusts that took part in the survey
• Somewhat better: the trust is somewhat better for that particular question compared to most other trusts that took part in the survey
• About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey
• Somewhat worse: the trust performed somewhat worse for that particular question compared to most other trusts that took part in the survey
• Worse: the trust performed worse for that particular question compared to most other trusts that took part in the survey
• Much worse: the trust performed much worse for that particular question compared to most other trusts that took part in the survey

More detailed information on the methodology is available in the technical document on the Adult Inpatient Survey page.

Where a section score is not present (‘Overall score unavailable’) this is due to a question(s) being missing from that section (‘Not applicable’) meaning that no section score can be produced. Questions have been excluded where too few people answered a question (less than 30 respondents). This is because the uncertainty around the result is too great.