- SERVICE PROVIDER
The Walton Centre NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Adult inpatient survey 2023
Published 21 August 2023
This survey looks at the experiences of 63,573 people, across 131 NHS trusts, who stayed at least one night in hospital as an inpatient during November 2023.
Questions included in the survey follow people’s journeys from admission to hospital, treatment and discharge.
Between January and April 2024, 1,250 people at each participating NHS trusts were invited to take part in the survey. Responses were received from 658 people at The Walton Centre NHS Foundation Trust.
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Waiting to be admitted
feeling that they waited the right amount of time on the waiting list before being admitted7.2 out of 10
About the same
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Information while waiting to be admitted
quality of information they were given while on the waiting list before being admitted8.2 out of 10
Better than expected
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Waiting to get to a bed on a ward
feeling they did not have to wait a long time to get to a bed on a ward9.1 out of 10
Much better than expected
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Noise from other patients
not being prevented from sleeping by noise at night from other patients6.4 out of 10
About the same
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Noise from staff
not being prevented from sleeping by noise at night from hospital staff8.7 out of 10
About the same
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Hospital lighting
not being prevented from sleeping by hospital lighting8.9 out of 10
Better than expected
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Room temperature
not being prevented from sleeping by room temperature9.3 out of 10
About the same
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Not prevented from sleeping
not being prevented from sleeping4.3 out of 10
About the same
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Changing wards at night
staff explaining the reason for needing to change wards at night6.8 out of 10
About the same
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Cleanliness of rooms or wards
the hospital room or ward being clean9.5 out of 10
Better than expected
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Help to wash and keep clean
getting enough help to wash and keep clean9.0 out of 10
Better than expected
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Taking medication
being able to take own medication when needed8.3 out of 10
About the same
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Choice of food
being offered food that met any dietary needs or requirements9.0 out of 10
Better than expected
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Quality of food
describing the hospital food as good7.5 out of 10
Somewhat better than expected
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Help with eating
being given enough help from staff to eat meals, if needed7.9 out of 10
About the same
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Meal times
being able to get hospital food outside of set meal times, if needed6.8 out of 10
About the same
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Having enough to drink
having enough to drink whilst in hospital9.8 out of 10
Better than expected
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Answers to questions
doctors answering their questions in a way they could understand9.1 out of 10
Better than expected
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Confidence and trust
having confidence and trust in the doctors treating them9.6 out of 10
Much better than expected
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Including patients
doctors including them in discussions about their care9.2 out of 10
Better than expected
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Answers to questions
nurses answering their questions in a way they could understand9.3 out of 10
Much better than expected
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Confidence and trust
having confidence and trust in the nurses treating them9.4 out of 10
Better than expected
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Including patients
nurses including them in discussions about their care9.3 out of 10
Better than expected
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Enough nurses
feeling that there were enough nurses on duty to care for them8.0 out of 10
Somewhat better than expected
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Communication
not being told one thing by a member of staff and something different by another8.5 out of 10
Better than expected
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Involvement in decisions
being involved as much as they wanted to be in decisions about their care and treatment8.0 out of 10
Much better than expected
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Information
being given enough information on their condition or treatment9.4 out of 10
Better than expected
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Talking about worries and fears
feeling able to talk to staff about any worries and fears, if needed8.8 out of 10
Much better than expected
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Privacy for examinations
being given enough privacy when being examined or treated9.8 out of 10
Better than expected
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Pain control
for those who were ever in pain, that hospital staff did all they could to help control their pain9.4 out of 10
Much better than expected
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Getting help from staff
being able to get help from a member of staff when needed8.8 out of 10
Better than expected
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Individual needs
that hospital staff took into account their individual needs, such as language support, additional equipment, or adaptions to hospital room8.4 out of 10
Better than expected
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Information about virtual ward care and treatment
being given enough information on the care and treatment they would receive on a virtual ward8.5 out of 10
About the same
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Information about virtual ward risks and benefits
being given enough information on the risks and benefits of being on a virtual wardNot available
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Involvement in decisions
being involved in decisions about their discharge from hospital, if they wanted to be7.4 out of 10
Better than expected
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Family and carer involvement
hospital staff involving family and carers when discussing their discharge, if this was necessary6.7 out of 10
Much better than expected
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Equipment and adaptions in the home
hospital staff discussing if any equipment or home adaptions were needed when leaving hospital8.4 out of 10
About the same
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Notice of discharge
being given enough notice about when they were going to be discharged7.5 out of 10
Better than expected
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Advice at discharge
being given information about what they should or should not do after leaving hospital8.9 out of 10
Much better than expected
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Understanding advice
understanding the information given about what they should or should not do after leaving hospital9.0 out of 10
About the same
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Medicines
being given information on medicines to take at home4.7 out of 10
About the same
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Care after discharge
knowing what would happen next with their care when leaving hospital6.9 out of 10
About the same
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Contact
being told who to contact if worried about their condition or treatment after leaving hospital8.6 out of 10
Better than expected
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Health and social care services
hospital staff discussing if any further health or social care services were needed when leaving hospital8.3 out of 10
About the same
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Care available after discharge
expected care and support being available when needed after leaving hospital6.2 out of 10
About the same
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Feedback
being asked to give their views on the quality of their care4.7 out of 10
Better than expected
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Kindness and compassion
being treated with kindness and compassion9.5 out of 10
Better than expected
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Respect and dignity
being treated with respect and dignity9.6 out of 10
Better than expected
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Overall view of inpatient services
feeling that overall they had a very good experience9.1 out of 10
Much better than expected
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About these scores
Most questions are grouped under the section in which they appear in the questionnaire.
We asked people to answer questions about different aspects of their care and treatment. Based on their responses, we gave each NHS trust a score out of 10 for each question (the higher the score the better).
Each trust also received a rating of ‘Much better’, ‘Better’, ‘Somewhat better’, ‘About the same’ ‘Somewhat worse’, ‘Worse’ or ‘Much worse’:
- Much better: the trust is much better for that particular question compared to most other trusts that took part in the survey
- Better: the trust is better for that particular question compared to most other trusts that took part in the survey
- Somewhat better: the trust is somewhat better for that particular question compared to most other trusts that took part in the survey
- About the same: the trust is performing about the same for that particular question as most other trusts that took part in the survey
- Somewhat worse: the trust performed somewhat worse for that particular question compared to most other trusts that took part in the survey
- Worse: the trust performed worse for that particular question compared to most other trusts that took part in the survey
- Much worse: the trust performed much worse for that particular question compared to most other trusts that took part in the survey
More detailed information on the methodology is available in the technical document on the Adult Inpatient Survey page.
Where a section score is not present (‘Overall score unavailable’) this is due to a question(s) being missing from that section (‘Not applicable’) meaning that no section score can be produced. Questions have been excluded where too few people answered a question (less than 30 respondents). This is because the uncertainty around the result is too great.