A domiciliary care service in Nottingham has been rated outstanding following an inspection by the Care Quality Commission (CQC) in April.
CQC inspected Carefound Home Care (West Bridgford) in West Bridgford, Nottingham, and found a service where people benefitted from outstanding care.
Carefound Home Care is a domiciliary care service providing care for people within their own homes. At the time of inspection there were 13 people using the service.
Following the inspection, the service was rated outstanding overall and for being caring, responsive and well-led. It was rated good for being safe and effective. The provider’s other service locations in Harrogate and Wilmslow are also rated outstanding overall.
Natalie Reed, CQC head of adult social care inspection, said:
“When we inspected Carefound Home Care, we were extremely impressed by the level of support people received and found a service that provided outstanding care to people in their own homes.
“There was a strong and visible person-centred culture and staff cared for people in a way that exceeded expectations. People, relatives and health and social care professionals praised the approach of staff and commented on the positive impact they had made on people’s lives.
“For example, the service recruited staff specifically to work with someone who had religious and cultural needs. They worked closely with the family to ensure the religious requirements of their care were met and were able to communicate with them in their first language to discuss culturally sensitive aspects of their care. This enabled staff to build a positive and trusting relationship with the person.
“People and their families said the care they received was exceptional and that they were always involved in any decision making. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
“A relative praised the approach of staff for the care provided to their family member who was living with dementia. Staff had helped to regain the person’s ability and confidence so they could actively contribute to decisions about their care.
“The whole team deserve to be congratulated for all their hard work and commitment.”
CQC inspectors found:
- The service was exceptionally well managed. People, relatives, staff and professionals all commented on the positive approach of the provider and registered manager
- Professionals told us the service was focused on providing person-centred care and support and achieved exceptional results
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests
- There were high levels of staff satisfaction. All staff felt listened to, encouraged to do their best and to aim high and develop their careers
- Risks to people’s health and safety were regularly assessed and updated as their care needs reduced or increased
- Staff were well trained and received regular supervision of their competency to carry out their role
- Respect for privacy and dignity was at the heart of the service's culture and values.