The Care Quality Commission (CQC) has rated Home Instead Senior Care in Ivybridge, Devon as outstanding following an inspection in October.
Inspectors rated the service as outstanding for being responsive and well-led, and good for being safe, effective and caring to people’s needs.
Home Instead Senior care in Ivybridge, is a domiciliary care service which is part of the Home Instead Group.
Amanda Stride, CQC head of inspection, said:
“Home Instead Senior Care in Ivybridge is committed to providing people with high-quality care, with a focus on continuous improvements. People had benefited from highly skilled and knowledgeable staff who were motivated to provide exceptional care.
“There was an ethos of providing the best care to ensure those people living with dementia were leading meaningful lives. This included supporting people in varying stages of dementia and some associated challenging behaviours by building trust, an excellent rapport, and a skilful approach to the changes in care, depending on each person’s needs.
“Staff supported people to develop trusting bonds between each other. People and relatives told us that they were happy with their care. I would like to congratulate the service on attaining the overall rating of outstanding."
The report highlights several areas of outstanding practice, including:
- Staff treated people as individuals and with the kindness, compassion and respect. People had benefited from a person-centred service and these values were reflected in the leadership and culture
- People were supported to be actively involved in the community to help avoid isolation. The service was innovative in the way that ensured that people’s lives were meaningful and that families were involved in their care
- The service considered people’s history, hobbies and interests and matched them suitable to staff members. For example, a person had expressed an interest to return to baking, a staff member gave them confidence to bake again
- Staff were motivated to deliver high-quality care and had vocalised their affection and compassion they had for people.