The Care Quality Commission (CQC) has found improvements at Moorlands Neurological Centre in Cheadle, Staffordshire, following an assessment in May and upgraded their overall rating from inadequate to good.
Moorlands Neurological Centre is a neurobehavioural hospital service for men and women over the age of 18, who have an acquired brain injury. The service is a part of the Elysium Healthcare group.
The centre was previously known as the Woodhouse Independent Hospital, a learning disability service. It was rated inadequate overall, as well as for being safe and caring. Well-led was rated requires improvement and there wasn’t enough evidence to rate effective and responsive.
Following the latest inspection, the hospital is rated as good overall, as well as for being safe, caring, responsive, effective and well-led.
Andy Brand, CQC deputy director of operations in the midlands, said:
When we inspected Moorlands Neurological Centre, we were pleased to now find an open and positive culture where staff took all concerns seriously to keep people safe. We saw that significant improvements had been made in response to concerns we raised at our last inspection.
Staff involved people throughout their care journey, and they were routinely included in meetings and discussions about their care. They were offered individual time with their named nurse, and where possible this relationship was maintained to provide continuity and comfort.
People gave positive feedback about staff treating them with compassion, kindness and involving them in decisions about their care. They said the environment was safe, clean and well maintained and that there were lots of facilities and activities.
External partners also gave positive feedback and told us that the therapy team worked hard to ensure discharges were safe, and people and their families were fully prepared for integration back into the community when the time came.
Everyone at the centre should be really proud of the improvements they’ve made. We’ve shared our findings with them so that they can continue to build on the improvements we saw, and we will continue to monitor the service to make sure these changes are sustained long term.
Inspectors found:
- Safety was a priority for staff and leaders within the service and they provided care in a way that made patients feel safe.
- People were involved in their care and discharge plans and were able to attend meetings with their families where they were able to give feedback.
- People felt listened to and were encouraged to give feedback on how the service ran.
- Staff were familiar with policies and procedures used to safeguard patients and ensure the environment was kept safe.
- Staff were able to raise concerns and gave examples of how they had been treated and supported in a proactive way.
- There were regular safety meetings to discuss incidents, complaints and lessons learnt.
- Complaints from family and people were investigated and resolved with actions put in place where required.
The full report will be published on CQC’s website in the next few days.