The Care Quality Commission (CQC) has found improvements at Sunnyfield Court in Derby, following an inspection in May and June, and upgraded their overall rating from inadequate to good.
At the time of the inspection, Sunnyfield Court was an extra care service run by ICare (GB) Limited. The service provides personal care and support to older people, some who may be living with dementia, mental health and physical and sensory disabilities. Since the inspection a different provider, Profad Care Agency Limited, has taken over the running of the service at Sunnyfield Court.
The service was previously rated inadequate overall, as well as for being safe and well-led. Caring, responsive and effective were rated as requires improvement.
Following the latest inspection, Sunnyfield Court is rated as good overall, as well as for being safe, caring, responsive, effective and well-led.
Greg Rielly, CQC deputy director of operations in the midlands, said:
When we inspected Sunnyfield Court, we were pleased to now find a leadership team who were passionate about providing quality care. We saw that significant improvements had been made in response to concerns we raised at our last inspection.
Staff involved people throughout their care journey, and they were routinely included in discussions about their care. People were happy with the care provided and told us staff were kind, caring and went the extra mile to make them feel better if they were feeling unwell or sad.
We saw a positive atmosphere with staff and people laughing together, and people were supported with any activities or external healthcare appointments they needed.
One staff member told us how they always considered the ‘mum test’ and explained how the care they provided would be how they would want a member of their family to be cared for.
Everyone at the service should be really proud of the improvements they’ve made. We’ve shared our findings with them so that they can continue to build on the improvements we saw, and we will continue to monitor the service to make sure these changes are sustained long term.
Inspectors found:
- The service had systems and processes in place to ensure learning took place following an accident or incident.
- The manager and staff team understood their responsibilities in respect of safeguarding and had received training in this area.
- Medicines were managed safely, and infection, prevention and control measures were in place and followed by staff.
- Staff were recruited safely, and adequate staffing levels were found to be in place.
- The service had systems and processes in place to ensure people received safe and timely transitions in their care.
- The manager had analysed feedback received and taken action to drive improvements in the service.
- People said staff kept their environment clean and free from hazards.
The full report will be published on CQC’s website in the next few days.