CQC takes further action to protect people at Finchley care home

The Care Quality Commission (CQC) has again rated Two Rivers Care Home inadequate and kept it in special measures, following an inspection in February and March. As a result, CQC are also taking further regulatory action which will be published when legally able to do so.

Run by Suncare Recovery Limited, Two Rivers Care Home is registered both as a residential care home and domiciliary care service. It provides personal care for up to eight people in the residential home, while the domiciliary care service is now dormant. The service is specifically designed to support autistic Asian women and Asian women with a learning disability.

Inspectors found leaders had failed to address the culture found at CQC’s previous inspection in 2023, in which people’s individual needs, preferences, and goals weren’t always considered in their care. Staff were still unnecessarily restricting people in ways that could infringe on their human rights and inspectors found only marginal improvements had been made.

The service has again been rated inadequate overall, as well as for safe, effective, caring, responsive, and well-led.