The Care Quality Commission (CQC) has rated VHK Women’s Health Clinic in Bromsgrove, as outstanding following its latest inspection in June and July.
VHK Women’s Health Clinic is a medical clinic which provides consultations, treatment and advice by experienced doctors specialising in treatment of menopause symptoms.
This is their first inspection since they registered, and they have no previous rating.
Following the inspection, the service has been rated outstanding overall, as well as for being effective and well-led. It has been rated good for being safe, caring and responsive.
Craig Howarth, CQC deputy director of operations in the midlands, said:
“When we inspected VHK Women’s Health Clinic, we found a service where managers and staff went the extra mile to people received the best possible care.
“The provider was fully committed to treating people as individuals and providing them with a bespoke service tailored to their needs. They also put in place a proactive and positive culture of safety based on openness and honesty.
“We heard people felt valued and respected as they received both physical and emotional support from the doctors who treated them with kindness, compassion.
“Staff understood their responsibility to safeguard people from harm and they had processes in place to learn from events and incidents which occurred, sharing the information with external agencies in a timely manner. Any concerns about safety were fully investigated.
“The provider understood the local community and how treatment needed to be individualised and delivered in a way that met people’s needs. They ensured care was joined up, flexible and supported people’s choices by working other professionals so people received person-centred care in a timely and seamless way.
“All staff should be extremely proud of the care they’re providing to people using the service. They clearly work hard to provide exceptional care, and other providers should look at this report to see if there’s anything they can learn.”
Inspectors found:
- The provider managed prescriptions safely and in a way which met people's needs
- Clinic areas were clean and well maintained and staff wore personal protective equipment where required
- Staff received appropriate training in areas such as safeguarding adults and treatment of menopause
- Staff considered all areas of a people’s lifestyle and took a targeted and proactive approach to health
- People were valued as individuals and were empowered as partners in their treatment and care
- People felt they really mattered to staff and valued the amount of time, care and support staff offered to them
- The service provided public facing events to ensure the information and skills they have around the menopause could be shared with a wider audience as well as people who chose to pay for the service
- The provider had an inspiring shared purpose to ensure people were empowered and received exceptional treatment and care.
The report will be published on CQC’s website in the next few days.