The Care Quality Commission (CQC) has rated The Muswell Hill Practice outstanding following an inspection in November.
This was the first inspection of this service since moving to a new location.
As well as now rating the practice outstanding overall, CQC has also rated it outstanding for being caring and well-led. CQC has rated the practice good for being safe, effective, and responsive.
At its previous location CQC rated the service good overall and in all categories.
Jane Ray, CQC deputy director of operations in London, said:
“We were impressed by the person-centred and caring culture leaders had developed at The Muswell Hill Practice. People said staff were kind and reassuring, and often went the extra mile to meet their needs.
“We found the practice had asked for and acted on people’s feedback to improve their care. This included the design of the practice’s new purpose-built location, and the timing of appointments offered outside the practice’s normal working hours.
“We saw the practice was proactive in managing people’s health needs and risks, including for people with long-term conditions. The practice learned from any incidents and took steps to protect people in future.
“Staff told us they felt valued, listened-to, and were proud to work for The Muswell Hill Practice.
“The staff deserve to feel proud, and we hope other providers read this report to see what they can learn.”
Inspectors also found:
- People gave the practice very positive reviews in the GP Patient Survey. These were well above the national average
- The practice proactively contacted people who had recently experienced miscarriages to offer support. They also made notes to prioritise appointments for them if requested
- The practice had a contract to provide healthcare for refugees staying at a nearby hotel. However, the practice also organised toy and clothes collections to support them. They also worked with local shops to supply them fresh fruit and vegetables
- The practice looked for local people at risk of poor healthcare access and made getting it as easy as possible. For example, homeless people were able to register with the practice without a permanent address
- The practice was working to reduce their carbon footprint. This included an initiative to reduce plastic-use in medicines.