The Care Quality Commission (CQC) has upgraded the rating of Valley View Court in Keighley, Bradford from inadequate to good and removed it from special measures following its latest inspection from 2 January to 7 February.
Valley View Court, run by City of Bradford Metropolitan District Council, is a specialist care home which provides personal care to up to 30 adults and older people. At the time of inspection 24 people were using the service.
This inspection was carried out to follow up on concerns CQC found at the previous visit, when the home was rated inadequate and placed in special measures.
Following this recent inspection, as well as the home’s overall rating improving from inadequate to good, so have the ratings for being safe and effective. Responsive and well-led have improved from requires improvement to good, and caring has been re-rated as good.
Linda Hirst, CQC deputy director of operations in the north, said:
When we inspected Valley View Court, we were pleased to see that many improvements had been made since the last inspection, and leaders had created a more positive culture, and had also reviewed systems and processes so people were now receiving a better standard of care.
Staff assessed people’s care and support needs when they moved into the home, so were aware of their individual needs and how best to support them. It was reassuring to hear that relatives were positive about how their loved ones were being supported at the home.
Improvements had been made regarding medicines management; they were now securely stored and there was a system in place to order and receive medication in a timely way. Staff also made sure they contacted the GP for advice if they had any concerns around medicines.
Leaders had also introduced a process to record accidents and incidents and ensure they were appropriately investigated to prevent them from happening again, to try and avoid people coming to harm.
Additionally, the number of falls at the home had reduced due to staff checking on people more regularly, especially in their bedrooms, to find out if they needed any support.
At the time of the inspection, partner organisations felt necessary referrals weren’t always made to external professionals when people were admitted to the home, which caused a delay in the care people needed to meet their basic needs. However, since the inspection the service has provided evidence to show that they have taken action to improve this.
Staff and leaders at Valley View Court should be proud of the improvements they have made to improve their standard of care. We’ll continue to monitor the service to make sure these changes are sustained long term.
Inspectors found:
- The home was clean and hygienic and smelled fresh.
- There was a positive safety culture, where lessons were learned to keep people safe.
- The home had a safeguarding policy in place, and there were posters showing information around the home to help staff identify signs of abuse and what action they should take.
- Relatives and people were able to raise concerns and complaints, which were then recorded appropriately, investigated and outcomes provided to people.
However:
- There was not always enough staff to meet people’s needs in a timely way.
The report will be published on CQC’s website in the next few days.
