A GP practice in Ashford has been rated outstanding following an inspection by the Care Quality Commission (CQC) in July.
CQC inspected Charing Medical Partnership, in Ashford, Kent and found a service where people benefitted from outstanding care.
The practice was previously rated as good overall and good for being safe, effective, responsive and well-led. Caring was rated as outstanding.
Following the latest inspection, the service was rated outstanding overall and for being effective, responsive and well-led. It was rated good for being safe and caring.
Neil Cox, CQC head of inspection, said:
“When we inspected Charing Medical Partnership, we saw services were tailored to meet the needs of people and were delivered in a way to ensure flexibility, choice and continuity of care.
“The practice proactively assessed and reviewed the needs of its patient population and adjusted its workforce and appointment system accordingly to ensure people could be seen as soon as possible.
“The practice participated in networking and used audit and quality improvement programmes to continually review and improve care. There was a focus on sharing the work of the practice locally and nationally, as well as a shared commitment at all levels to learn from others.
“The whole practice team deserve to be congratulated for all their hard work and commitment.”
CQC inspectors found:
- Staff dealt with patients with kindness and respect and involved them in decisions about their care
- In response to patient feedback the practice had implemented a new GP led triaging system to ensure patients, urgent and non-urgent, were referred appropriately and efficiently to the most suitable health care professional
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way
- The practice worked with other local providers and the surrounding community to share and deliver best practice
- Staff at all levels were encouraged to speak up and raise concerns.