Nottinghamshire GP surgery is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Church Walk Surgery, Nottinghamshire to be Outstanding following an inspection carried out in August.

Inspectors found patients were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Church Walk Surgery highlights a number of areas of outstanding practice, including:

• There was a strong focus on continuous learning and improvement at all levels within the practice. The practice team was forward thinking and took part in local pilot schemes to improve outcomes for patients in the area. For example, the partners had taken a lead role in the design of care pathways for a range of long term conditions and the development of the local GP provider company (primary integrated community services limited). As result, community services were developed to treat and manage conditions such as respiratory conditions, heart failure and cardiology, pain and non-malignant palliative care. Outcomes achieved for patients included services being delivered closer to home, reduction in secondary care referrals and hospital admissions.
• The patient participation group (PPG) had strong links with the local community through facilitating health promotion events and local support groups for lung related health needs and carers. Additionally, the PPG worked in collaboration with two other PPGs to ensure the wider community benefited from the activities they held. Patient feedback showed patients had enjoyed the informative events and received useful information on healthy lifestyle advice.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, which was monitored, regularly reviewed and discussed with all staff. High standards were promoted and owned by all the practice staff and there was evidence of good team working across all staff roles.

“Feedback from patients was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients.

“The practice had a highly motivated and committed staff team to enable them to deliver well-led services. All staff we spoke with said they were proud of the organisation as a place to work. There was a very open, positive and supportive culture. This was evident by the response to incidents, significant events and complaints.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

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