The Care Quality Commission (CQC) has rated Dr Sunil Mayor based at the Bath Road Surgery in Hounslow, West London, as Inadequate and has placed the provider into special measures following an inspection in February 2015.
During the inspection process, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs. Placement into special measures means that the provider must now make necessary improvements or face action that could result in closure.
Under CQC’s new programme of inspections, all primary medical services in England are being given a rating according to whether they are safe, effective, caring, responsive and well led.
A full report from the inspection has been published on this website.
CQC found that patients were at risk due to a lack of infection control including single use equipment being used on numerous occasions and out of date sterile gloves being employed when treating patients.
Patient test results were also not actioned in a timely manner, with patients facing delays in receiving results and any required follow up consultations. However, staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
Michele Golden, Head of General Practice Inspection for London, said:
“It is essential that Dr Sunil Mayor takes urgent action to address the concerns we identified during the last inspection. All providers have a responsibility to ensure that all patients are safe and have access to care that meets their needs.
"When we are faced with a provider that is failing to care for patients properly, our first instinct is to work with them to ensure that patient care improves.
“We will re-inspect within six months to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include closure.”
Ends
For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.
Find out more
Read our reports about Dr Sunil Mayor.