Derbyshire GP practice is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by the Bakewell Medical Practice to be Outstanding following an inspection carried out in May 2015.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led. The inspection team was led by a CQC lead Inspector and included a second CQC inspector, a GP, a practice manager and an expert by experience.

Inspectors rated the practice as Outstanding in all five areas (caring, responsive, well led, safe and effective). A full report of the inspection has been published today.

The report on the Bakewell Medical Practice highlights a number of areas of outstanding practice, including:

• Patients were protected by a strong safety focus and robust systems were in place to safeguard patients from abuse. The practice used the Manchester Patient Safety Framework (MaPSaF) - a basis for developing an error reporting protocol. This promoted an open culture in which all safety concerns were highly valued and integral to learning and improvement.
• Outcomes for patients were consistently higher when compared with other similar services and the national average. This included lower rates for emergency admissions, out of hours usage and attendance of A&E services which were below local and national averages.
• Patients could continue being cared for in the community due to the practice’s admissions avoidance work which had a strong focus on improving outcomes for patients at risk of unplanned hospital admissions. The practice had identified 4% of the patients at most risk which was above the contractual requirement of 2%.
• One of the GP partners had led innovations across the CCG area to drive improvements in respect of end of life care. This showed the practice had a strong commitment to improving the outcomes for patients in the wider locality.
• The practice showed a high level of commitment to the needs of patients receiving palliative care and recognised that many of them wanted to receive the highest quality of care and support to enable them to die with dignity in their own home or care home. Effective and robust systems were in place to ensure people received their end of life care in line with their expressed preferences.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The care we observed at the practice really was excellent. It sets a very high standard that every GP practice should seek to attain.

“I was impressed with the high level of commitment to patients receiving palliative care and the recognition that many of them wanted to receive the highest quality of care and support to enable them to die with dignity in their own home or care home. Effective and robust systems were in place to ensure they received their end of life care in line with their expressed preferences.

“The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand. The practice had a clear vision which had quality and safety as its top priority.”

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