Display of ratings: Mental health services (independent)

These are the ways you should display your ratings if you operate:

• independent mental health services
• substance misuse services

Posters

Premises poster: display at the premises it relates to.

Activity poster for core services:

• display alongside either the premises poster or the provider poster
• if you provide more than 12 core or specialist services, this poster prints on two pages. You should display both pages.

Where to display them

• at the main entrances where as many people as possible can see them
• if you provide a community-based service, where people who use your service can see the poster when they visit the premises
• if you provide a specialist service from a location that has not been rated, but you have received an overall rating at provider level, you must display your overall provider rating there
• you can display additional posters showing your ratings at the entrances to wards or clinics where you deliver core services, but you do not have to

Online

You will have ratings for your individual service.

You must display your current rating on every website you operate that describes the services you deliver.

Display your rating on a permanent page where it is:

• frequently visited by the public (people who use services or those acting on their behalf)
• conspicuous
• obvious what service the rating relates to
• found through your main website navigation.

Put ratings on a context-specific page if possible. For example, include a hospital rating on the main page for that hospital. If you don’t have premises-specific pages, you must still display your premises ratings online.

How to display your ratings