Vision and strategy: good

W1. Is there a clear vision and credible strategy to deliver high-quality care and support, and promote a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people?

Characteristics of services we would rate as good in this area

People say the service is consistently well-led. Leaders and managers shape its culture by engaging with staff, people who use services, carers and other stakeholders. It has clear, person-centred vision and values that include honesty, involvement, compassion, dignity, independence, respect, equality and safety. Managers and leaders monitor practice against the values.

The service has a positive culture that is person-centred, open, inclusive and empowering. Leaders, managers and staff have a well-developed understanding of equality, diversity and human rights, and they prioritise safe, high-quality, compassionate care.

Managers and leaders genuinely welcome feedback, even if it is critical, and can demonstrate what action has been taken in response. People are involved in or consulted about reviews of concerns, accidents, incidents and adverse events and in planning to prevent similar incidents in the future.

Leaders and managers are available, consistent, and lead by example. They model open, cooperative relationships. Staff feel respected, valued and supported. Their voices are heard and acted on.

Staff understand the service's vision, values and strategic goals. They have been translated into a credible strategy with well-defined objectives. Leaders have the experience, capacity and capability to ensure that the strategy can be delivered.

Equality and diversity are actively promoted and work is undertaken to identify the causes of any workforce inequality and action taken to address these. Staff feel they are treated equitably.