Privacy and dignity: requires improvement

C3. How are people's privacy, dignity and independence respected and promoted?

Characteristics of services we would rate as requires improvement in this area

Staff do not see people's privacy and dignity as a priority. They do not always understand the need to make sure that people's privacy and dignity is maintained. While this may not be intentional, it results in people not always feeling they are respected or valued.

The service does not always make sure that schedules are organised so that people receive care and support from familiar staff.

Distress or discomfort is not always responded to promptly or consistently. People’s end of life wishes may not be consistently recorded or acted on. Not all staff understand what good end of life care is.

Staff do not always understand or respect people's right to confidentiality. Information is not always managed securely.

People are not always encouraged to manage their own care and support. Relatives and friends sometimes feel unwelcome when visiting staffed housing, or are unclear about the reasons for, and purpose of, any restrictions.

The service does not always record or act on the particular needs of young adults when they are in transition to an adult service. It does not have a thorough understanding of their needs at this time.