Involving people in decisions about their care: inadequate

C2. How does the service support people to express their views and be actively involved in making decisions about their care, treatment and support as far as possible?

Characteristics of services we would rate as inadequate in this area

Staff do not recognise when people need or want caring support from family and friends, or if they do recognise this, they do not contact them.

People are not listened to and they are not supported to express their views. Staff do not use accessible means of communication or make sure that people have understood them.

The service and its staff do not know about sources of information, advice and advocacy that are available to people. Where it does know about them it does not pass information on, or it engages with advocacy services in a defensive and obstructive way.

People, their families, friends and other carers often feel excluded because they are not listened to or supported.