Supporting people to live healthier lives: inadequate

E5. How are people supported to live healthier lives, have access to healthcare services and receive ongoing healthcare support?

Characteristics of services we would rate as inadequate in this area

The service does not meet people's day-to-day needs and people do not experience positive outcomes regarding their health.

The service does not give people information about their health and treatment options.

The service does not involve people in decisions about their own health care.

The service does not make referrals for appropriate care and treatment at the right time, and recommendations for care and treatment by other professionals are not always carried out as directed.