Supporting people to live healthier lives: requires improvement

E5. How are people supported to live healthier lives, have access to healthcare services and receive ongoing healthcare support?

Characteristics of services we would rate as requires improvement in this area

The service monitors people's health, care and support needs, but does not consistently act on issues identified. People may not have the best possible health outcomes and there is a risk that their health could deteriorate.

The service gives some people information about their care and support options, but it is not always provided in a consistent or accessible way. Staff may not have enough time to help people to understand their health and treatment options.

The service does not always ensure that people have choice and control over their health needs, where this is possible.

The service does not always make referrals at the right time to make sure that people’s health and wellbeing is maintained or improved. It does not effectively carry out the care and/or treatment as directed by healthcare professionals.