Nutrition and hydration: inadequate

E3. How are people supported to eat and drink enough to maintain a balanced diet?

Characteristics of services we would rate as inadequate in this area

The service does not ensure that people have enough to eat and drink throughout the day. Drinks and snacks are restricted. 

Mealtimes are often rushed, with insufficient staff with the right skills to support people appropriately. Meals are often served too hot or cold for people to eat and enjoy. There is little attention to the dining environment.

The service does not involve people in decisions about what they eat and drink. Specialist dietary needs and those relating to culture, ethics and religion are not catered for.

There is no support available for people from dietary and nutritional specialists. Consequently, the service puts people at risk because of poor monitoring and management of food and fluid intake.