Staff skills and knowledge: requires improvement

E2. How does the service make sure that staff have the skills, knowledge and experience to deliver effective care and support?

Characteristics of services we would rate as requires improvement in this area

The service understands that staff and volunteers need training and development, but this is not always up to date or in line with best practice. Training and development plans are not designed around learning needs and the care and support needs of people who use the service.

Staff supervision and support is not consistent and does not meet their needs.

The service does not have a consistent approach to supporting staff to maintain their professional skills or knowledge of best practice.