Some maternity services work especially hard to listen to and support the women who use them. Find out what a maternity and gynaecology service is doing to provide outstanding care at a local NHS trust.
Cossham Hospital
The maternity services provided at Cossham Birth Centre were found to be outstanding. One-to-one care in labour was provided between 93.8% and 100% of the time. Facilities for women in labour were outstanding, and promoted the use of water for both pain relief and delivery and care, in a calming and relaxing environment.
There was a caring culture fully embedded across the service. Throughout our inspection we saw exemplary patient-centred care being given, and this was confirmed in patient feedback.
Time spent with women was not rushed, and care was delivered with kindness, compassion and understanding, which extended to the whole family. Women were fully informed and involved in choices, and feedback was actively sought.