Our National Customer Service Centre, which responds to queries and concerns from providers, health and social care professionals, and members of the public across the country, has been recognised in the UK Top 50 Customer Service Awards.
At an event last night in London 50 companies were recognised for their professional excellence in the customer service industry throughout the UK and Europe. This included companies from the public, private and voluntary sectors.
Our team, based in the Newcastle office, was awarded 28th place for calls and 30th place for email handling. This is the third year our teams have undertaken this independent assessment of their work and we're delighted we have again been awarded positions in the Top 50 ranks.
Sandra Gooding, Head of the our National Customer Service Centre said: "This year, more diverse companies entered this award from across the UK, so we are extremely proud that our hard work has been recognised again in this annual award, especially considering how broad our customer group is. It is a real tribute to the dedication of our team to continuously improve our service and excel in what we do."
There are 400 team members in our National Customer Service Centre. In 2013/14, they received over 238,600 calls and 72,000 emails. This is in addition to all other processing such as applications and notifications from our registered providers of health and adult social care.
If you'd like to get in touch with us to share your experience of care, visit our contact page.
...we are extremely proud that our hard work has been recognised again in this annual award, especially considering how broad our customer group is.
Sandra Gooding, Head of CQC National Customer Service Centre