The quality of care provided by Inclusion Healthcare Social Enterprise CIC in Leicester has been rated as Outstanding.
CQC Inspectors found that the city centre primary health care service which provides accommodation and care for homeless people was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the community it serves.
There were a number of areas of outstanding practice. These included supporting patients experiencing a mental health crisis by helping them access emergency care and treatment, reminding patients of hospital appointments and even accompanying them, and providing additional support from a primary care plus (PCP) nurse when homeless patients are in hospital. The practice contributed to funeral costs and memorials for patients who were homeless and has created a memory wall.
The practice worked closely with services across Leicester and was responsive to the differing and challenging needs of its patient population who were treated with compassion, dignity and respect.
Please see our press release 'Leicester community service for the homeless is rated as Outstanding by the Care Quality Commission' for more information about Inclusion Healthcare Social Enterprise CIC and to view the detailed inspection report.
It was clear that the staff were inspired to offer kind and compassionate care... They set an example to us all.
Professor Steve Field, Chief Inspector of General Practice