CQC statement on duplicate material in inspection reports

Kate Terroni, Chief Inspector of Adult Social Care at the Care Quality Commission said: "We have investigated an issue relating to duplicate material used by two experts by experience (ExE) and one specialist adviser (SpA) in a number of CQC inspection reports.

"As soon as we became aware of these issues the individuals concerned were immediately removed from inspection activity.

"Following close analysis and additional peer review, the majority of these reports have been republished without the inclusion of these quotes as they did not affect the rating of the service. There are also a number of locations where, following review, we have decided to reinspect to ensure that the public voice is fully reflected. For those reports where the specialist adviser was involved we will be re-inspecting to ensure that we can be confident in the ratings and findings. All providers affected have now been informed and updates for each location are highlighted on our website.

"We are taking all actions necessary to reduce the risk of this happening again."

Experts by Experience

This issue relates to 78 inspections: 77 in the North and one in London. Please see full list of locations, including action being taken, below.

We have looked carefully at the evidence used to inform the rating for each of these services and we will be reinspecting 38 services. This has been highlighted on each individual service’s reports page on our website and all providers affected are aware.

We continue to keep this situation under review and any updates will be reflected on the relevant provider’s webpage.

Specialist advisor

This issue relates to 30 inspections in the North. We will be reinspecting all of these services. This has been highlighted on each individual service’s reports page on our website and all providers affected are aware.

We continue to keep this situation under review and any updates will be reflected on the relevant provider’s webpage.