The Care Quality Commission has rated the care being provided by New York Care Limited, in York, to be Outstanding after an inspection in September this year.
The service is a franchise of Home Instead and provides personal care for people in their own homes who live with a learning or physical disability or dementia. At the time of the inspection there was 58 people using the service regulated by CQC.
The service New York Care Limited t/a Home Instead Senior Care was rated Outstanding overall and for caring and well-led services, and Good for safe, effective and responsive services.
A full report of the inspection has been published on the CQC website: www.cqc.org.uk/location/1-357169438
Debbie Westhead – Deputy Chief Inspector of Adult Social Care said:
“Our latest inspection found the provider was strongly promoting a caring environment, and we received and saw many examples of how staff were empowered to develop caring relationships with the people they supported. These relationships were further developed through staff showing real empathy and being considerate of people’s emotions towards care.
“We also found staff worked to ensure people were as independent as possible, but safe. The provider appointed a trained ‘scam champion’ to help educate and protect people from being taken advantage of in daily life. The service even worked with a local school, helping a child deliver a project on dementia to raise awareness about the condition at an early age.
“The caring ethos ran throughout the service. People being cared for were involved in their care decisions and were matched to carers on personal preference and interests; further promoting the caring relationships that developed. The caring nature extended to the staff themselves too, the provider arranged for staff to have access to accommodation so they could enjoy breaks form work which supported their wellbeing.
“Congratulations to all involved at the service, a fantastic effort and result. Well done.”
People told inspectors that they had the utmost trust in their carers and communication throughout the service was excellent. The provider had also created a publication promoting information about community services, such as free transport to access shopping trips and free counselling services, supporting people to be active in the community and avoiding social isolation.
The service was described as extremely personalised and inclusive by the people it supported. Through the caring relationships that had been formed staff could understand people’s needs fully and the service was tailored around them.
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For further information please contact CQC Regional Engagement Officer Mark Humphreys mark.humphreys@cqc.org.uk 01912011675
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