Worcestershire GP surgery is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Pershore Medical Practice, Worcestershire to be Outstanding following an inspection carried out in May.

Inspectors found that the practice was providing an innovative, caring, effective, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Pershore Medical Practice highlights a number of areas of outstanding practice, including:

• The practice was responsive to patients’ needs and had systems in place to maintain the level of service provided.
• There was an open and transparent approach towards complaints. Accessible information was provided to help patients understand the complaints system on the practice’s website and in a complaints leaflet available at the practice.
• The practice offered proactive, personalised care to meet the needs of the older people in its population and had a range of enhanced services, for example, in dementia and end of life care.
• The use of mobile applications on their electronic tablets for visits to patients in their homes. This provided them with direct access to information about patients’ medical history and enabled them to record clinical information about patients during visits.
• Experienced and skilled staff team with clear responsibilities and lines of accountability. The staff team were well established and many staff had worked at the practice for a number of years.
• The practice had looked for innovative ways to develop services for patients in their area. They had developed a project led by their practice manager to work together as a local cluster on a range of projects with two other local practices in the Pershore area. 

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“The practice was outstanding at providing services for people with long term conditions and people in vulnerable circumstances. The practice was good at providing services for older people, families, children and young people, the working age population and those recently retired”.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients. The practice also had a positive working atmosphere and was committed to continuing to improve services for its patients.

“We found that the practice displayed an excellent understanding of the differing needs of their patients and staff demonstrated a commitment to help and support them. The practice proactively reached out to the community and worked with other organisations to improve patient outcomes. This included the use of innovative and pioneering approaches to promote services related to sexual health, contraception, travel, health screening, patient self-management and services for students experiencing mental ill health or eating disorders.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Ends

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