The Care Quality Commission has found the quality of care provided by 21 Lime Street – Learning Disability and Autism, Evesham, to be Outstanding overall following an inspection carried out in May.
Noble Care Limited runs the service which provides care and accommodation for up to eight people with learning disabilities and autism. At the time of CQC’s inspection seven people were living at the home.
Inspectors found that people were at the heart of the service and saw examples of how the home had improved the quality of people’s lives. Staff were caring and compassionate and people were provided with safe, responsive, caring, effective and well-led care.
A full report of the inspection has been published.
Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. 21 Lime Street – Learning Disability and Autism was rated Outstanding overall, Outstanding for being responsive and well-led and Good for being safe, effective and caring.
Deb Holland, CQC’s Head of Inspection for Adult Social Care in the central region said:
“We were impressed with what we found during our inspection of 21 Lime Street – Learning Disability and Autism.
“We found that people were able to do things they enjoyed and to keep in touch with the people who were important to them. Staff understood the risks to people in their care and people benefited from receiving care which accounted for their safety needs.
“We saw caring relationships had been built between the staff and management team, people enjoyed spending time with the manager of the home and people were given encouragement and reassurance when they needed it.
“People's need for independence and privacy was understood and they were encouraged by staff to make their own choices about their care. Staff also worked with other organisations and relatives so people's right to make decisions and their freedom was protected.
“People we spoke to said they had not needed to raise any complaints about the service, but were confident action would be taken if they had cause to complain.
“The service took action to ensure it could continuously develop and improve and we found that people living at the home were empowered to make suggestions about how the home was run.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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People's need for independence and privacy was understood and they were encouraged by staff to make their own choices about their care.
Deb Holland, Head of Inspection for Adult Social Care, central region