The Care Quality Commission has rated White Plains Care Home in Tilehouse Lane, Denham Buckinghamshire as Outstanding following an inspection in March.
Inspectors rated the service Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led. The overall rating was Outstanding.
White Plains Care Home is a care home for older people situated just outside the village of Denham. The service provides accommodation and personal care for up to 38 older people.
Rebecca Bauers, Head of Adult Social Care Inspection, said:
“It is always wonderful to see how a service supports people to live their lives to the fullest and in line with their backgrounds, beliefs or lifestyle choices.
“The culture of the home was one of kindness and compassion, and this was demonstrated in all that the staff did and their interactions with people at the home. I would like to congratulate the service on attaining an overall rating of Outstanding.”
Some of the key findings from the inspection include:
The service placed considerable importance upon staff taking time to build and maintain compassionate relationships with people, their relatives and friends
Staff talked about people with great respect, concern and empathy and demonstrated antidiscrimination values. Staff believed people's age or disability did not prevent them from achieving their wishes; inspectors observed a great deal of thought and planning to create purpose which enhanced people's emotional wellbeing.
Activities were adapted according to people's abilities; there were group activities provided in the Sunshine dementia unit at a pace to meet people's needs which focused on long term memory and reminiscence, as well as activities in the main home based around people's interests
Inspectors saw creative inter-generational projects with three different local educational establishments. These included a visit to a college where people sampled students cooking and menus. There were photos of children who performed gymnastics and cheerleading in the home and of people using the service when they visited a school and provided a talk about war-time rationing
The full inspection report can be found at: www.cqc.org.uk/location/1-120671505
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