Weymouth GP practice rated Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Royal Crescent Surgery in Weymouth, Dorset, to be Outstanding following an inspection in October 2016.

Inspectors rated the care at The Royal Crescent Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led.

A report of the inspection can be found on our website.

Professor Steve Field, CQC's Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional service at Royal Crescent Surgery.  People are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients."

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice in the South Region, said:

“It is clear Royal Crescent Surgery is providing a caring, responsive and well led service which is a real asset to the people living in this part of Dorset."

“There was a clear vision and strategy to deliver high quality care and encourage a culture of education and learning."

“The practice had adopted a proactive approach to reaching out to patients especially those who are be lonely and vulnerable."

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding."

The report highlights a number of areas of outstanding practice, including:

• One of the GPs within the practice had been supported to develop a range of services to some of the most vulnerable patients within the Weymouth and Portland area  including  supporting the homeless population and people attending the community alcohol detox addictions service. 
• The practice had a visiting team providing services for the over seventy five year olds. This included  the provision visits to 18 nursing homes supporting 208 residents . The team also provided home visits to 160 housebound patients. 
• The practice had developed a service called ‘Community Angels’, which was provided from the branch Preston Road Surgery. This was a joint venture between the practice and the local church. It provided a volunteer befriending service, transport for patients to attend hospital appointments and a support scheme to address social isolation. 

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