Wembley’s Chalkhill Family Practice rated Inadequate by CQC

Chalkhill Family Practice in the London Borough of Brent has been rated Inadequate overall by the Care Quality Commission and put into Special Measures. It was rated Inadequate for being safe and well-led.

It was rated Requires Improvement for being effective and Good for being caring and responsive to people’s needs, following an inspection in October and November 2017.

Inspectors found that patients were at risk of harm because systems and processes were not in place to keep them safe.

Areas of concern were found in relation to recruitment checks, medicines management and dealing with emergencies.

Governance arrangements had systemic weaknesses and did not ensure the practice was run safely and effectively, and performance was not being monitored in all areas.

Inspectors were not assured that staff were able to identify and report significant events and incidents. There was also no evidence that the reported significant events were communicated widely enough and so safety was not improved.

The provider must make improvements to ensure:

• Care and treatment is provided in a safe way to patients.
• Effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
• Establish effective systems to ensure that there are no gaps in employment records.

The provider should:

• Provide practice information in appropriate languages and formats.
• Proactively identify and support patients who are carers.
• Review and update infection control audit and act on recommendations from the audit.
• Take action in response to patient feedback with regards to staff attitude.

Acting Deputy Chief Inspector of General Practice, Michele Golden said:

“Chalkhill Family Practice was rated Good for being caring and responsive and patrients told us that they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day."

“However, in other areas there needs to be significant changes to improve the practice’s Inadequate overall rating. The practice has now been placed in special measures to help it improve particularly with regards safe care and treatment. We will inspect the practice again in six months to consider whether sufficient improvements have been made.”

You can read the report in full on our website.

Ends

For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.