The Village Surgery is rated Inadequate by CQC

A Barnet practice has been rated Inadequate overall by the Care Quality Commission.

The Village Surgery in Barnet was rated Inadequate for being safe and well-led. It was rated Requires Improvement for being effective and Good for being caring and responsive, following the inspection in December 2017.

There were no protocols in place for medical emergencies, management of high risk medicines, business continuity planning, patient safety alerts and uncollected prescriptions. The system for managing pathology results was informal and lacked GP clinical oversight and quality assurance. There was no clinical oversight for uncollected prescriptions.

There was an ineffective system for managing disclosure and barring service (DBS) checks for staff. There was an ineffective system in place for managing staff training, the practice was only able to provide limited evidence of training.

There was no fire risk assessment completed since 2015 and the practice did not carry out fire drills.

There was no clinical oversight for uncollected prescriptions.

There were gaps in governance systems, internal meetings were not held on a regular basis and minutes were not made available to all staff when meetings were held.

The practice must now:

• Ensure care and treatment is provided in a safe way to patients.
• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The provider should now:

• Review the audit system in relation to the monitoring of prescription pads in accordance with national NHS guidelines.
• Ensure a disability discrimination access assessment is completed.
• Review the current system with a view to improve the uptake of childhood immunisations.
• Review the system for monitoring and improving outcomes for patients with long-term conditions.

You can read the report in full on our website.

Acting Deputy Chief Inspector of General Practice, Michele Golden, said:

“The Village Surgery will be kept under review and if needed, we may consider some form of enforcement action."

“While there is much that needs improvement at The Village Surgery, its ratings for being caring and effective were both Good. I hope that in the future its ratings for being safe effective and well-led can reach this level too.”

Ends

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