The Care Quality Commission has placed a Surrey GP into special measures.
The quality of care at The Health Centre has been found to be Inadequate for being safe and well-led, while it was rated Requires Improvement for being effective and caring and Good for being responsive to people’s needs. The practice has been given an overall rating of Inadequate.
The Health Centre, also known as Runnymede Medical Practice in Englefield Green, Egham was inspected in August 2016. A full report on this inspection, which details inspectors’ findings and highlights the areas where improvements must be made has been published.
Ruth Rankine, CQC Deputy Chief Inspector of General Practice in the South said:
“People who are registered with The Health Centre should be able to rely on getting high-quality care which everyone is entitled to receive from their GP.
"During our inspection, we saw patients were treated in a caring manner with dignity, and respect.
“However, we also found it concerning that care and treatment were not always delivered in line with best practice and the service lacked a consistent and effective leadership.
“It is because of these and other areas of concern that we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.
“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.
- The practice did not have adequate systems in place to provide safe care and treatment, including effective care plans for those experiencing poor mental health, vaccines, and health screening.
- Poor processes meant safe and effective care was not being delivered. Risks included infection control processes, management of legionella and the management of blank prescriptions forms.
- The provider did not provide effective leadership and support to the nursing team.
- The provider had not ensured that regular registration checks with the Nursing and Midwifery Council had been made or renewed.
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For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.
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