The Care Quality Commission (CQC) has found the quality of care provided by Ashcroft Care Services in Horley, Surrey, to be Outstanding following an inspection in November 2016.
Inspectors rated Ashcroft Care Services as Outstanding for being responsive to people’s needs and well-led and Good for being safe, effective and caring.
Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:
“Ashcroft Care Services provided excellent personal care and support for adults with physical and learning disabilities."
“We were delighted to see how the service was exceptionally well-led and people benefitted from responsive care that put people at the heart of the service."
“It was encouraging to see how staff developed meaningful relationships with each person they supported. Staff were proud to work for the service, morale was high, people were supported by management and understood their roles and responsibilities."
“The team should be extremely proud of the work they do. I congratulate the staff at Ashcroft Care Services for achieving our highest rating.”
The clear vision and values of the provider was demonstrated throughout the service. The strong leadership structure made sure there was a commitment to continuous learning and development, and staff were encouraged, with training and professional development, to become skilled in their roles.
This enabled the knowledgeable and caring staff to try different approaches and to use a wide range of different forms of communication to allow people to feel confident to express their needs, wishes, feel listened too and involved in their care.
Staff also organised people’s care to suit their individual needs and supported them to achieve their aspirations, gain new skills and increase their independence. In turn people’s achievements were celebrated.
The full inspection report can be found on our website
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We were delighted to see how the service was exceptionally well-led and people benefitted from responsive care that put people at the heart of the service.
Debbie Ivanova, CQC Deputy Chief Inspector for Adult Social Care (South)