Sundial Care Home in Tipton St John, Sidmouth, Devon has received an overall rating of Outstanding following an inspection in June 2018 by the Care Quality Commission.
Inspectors rated the service Outstanding for being effective, caring and well-led and Good for being safe and responsive.
Sundial Care Home provides accommodation and personal care for up to 37 older people.
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;
“Sundial Care Home has a culture where the provision of consistent, high quality, compassionate care is at the heart of its operation. It is clear that the staff and management are committed to providing individualised care and treating people with dignity and respect.
“People told inspectors that they receive exceptional care that regularly exceeds their expectations and makes them feel happy and at home. Relatives were also overwhelmingly positive when describing the standards of care provided.
“I would like to congratulate the staff and management on their achievement in improving the standard of care so that it merits our highest rating of Outstanding”
Read the report
Inspectors found a specialist team designed their model of care to cater specifically for the people they support. The team had written 'The Evolve Household Model of Care' and this ensured that barriers between people and staff do not exist. Staff were trained to be with people, talking and listening, enabling them to maintain maximum independence and constantly evolving to improve the quality of people's lives. For example enabling people to do everyday tasks like making a cup of tea, sweeping the floor and making and buttering their own toast
Staff demonstrated a passion to provide individualised care for people. They were highly motivated and offered care and support that was exceptionally compassionate and kind. There was a strong person centred culture at the home, with people being at the centre and focus of everything. Staff had a real empathy for the people they cared for and treated people like family members. Care plans contained detailed information, including life history, to help staff support people in a personalised way. Relatives were also made to feel welcome and were involved in the care planning process.
Staff provided care in a way that protected people's privacy and dignity and promoted independence.
The staff demonstrated a real passion to ensure people were supported at the end of their life with dignity and respect. There was a strong sense of people being an important part of a family at Sundial Care. An area in the garden referred to as a remembrance garden remembered people who had stayed at the home. There were numerous thankyou messages from relatives regarding the good quality care people had received at the end of their lives at the service.
Sundial Care Home has a culture where the provision of consistent, high quality, compassionate care is at the heart of its operation
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care