A supported living service in Stutton, Ipswich, has been rated Outstanding following an inspection by the Care Quality Commission (CQC).
CQC inspected Housing 21-Oak House in October 2019. This service provides care and support to people living in 36 'supported living' flats, so that they can live as independently as possible.
The inspection found that people using the service benefitted from safe, effective, caring, responsive and well-led care. Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led.
Housing 21-Oak House has been given an overall rating of Outstanding and is rated as Outstanding for whether its service is caring and well-led. It is rated as Good for whether the service is responsive, safe and effective.
Jemima Burnage, CQC Head of Inspection for Adult Social Care in the central region, said
“Our inspection team was very impressed by the level of support offered at Housing 21-Oak House.
“The service went above and beyond to ensure people were supported to live their lives as fully and independently as possible. It was clear staff made a positive impact on people's lives and the culture of the staff team and management was exceptionally caring.
“People who use the service, their relatives and healthcare professionals all agreed the service provided to people was exceptional.
“The management team and care staff recognised the importance of protecting people they cared for from the risks of social isolation and boredom, even where providing social support wasn't part of their agreed care plan.
“Staff went over and beyond to ensure people remained engaged and were not lonely, giving up their own time to visit people which made them feel valued.
“This is why we have rated The Housing 21-Oak House as Outstanding.”
A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-125497944
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