The Care Quality Commission has found the quality of care provided by Mildenhall Lodge in St Johns Close, Mildenhall, Suffolk, to be Outstanding following an inspection in November.
Mildenhall Lodge provides accommodation, nursing and personal care for up to 60 older people.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Mildenhall Lodge is rated Outstanding for being responsive and well-led, and Good for being safe, effective and caring.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at Mildenhall Lodge, which we found gave them an enhanced sense of quality of life and well-being.
“The service was extremely well managed by an accomplished, knowledgeable and highly motivated registered manager. There was lots of highly positive feedback about the home and caring nature of staff from people and relatives.
“The registered manager and staff were proud of where they worked and committed to delivering a high standard of care. People's care needs were extremely well understood and responded to by staff who knew them exceptionally well.
“People were very much encouraged to have a voice and have input into their care. Care planning was extremely person centred, and where people were living with dementia, their relatives and friends had been fully involved in the planning of their care to achieve personalised care plans according to their individual needs.
“Staff recognised the importance of friendship and people maintaining relationships with their families. The home had a social media web page which was kept up to date primarily by the registered manager. The site was used to keep families and friends updated about events at the home.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
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Our inspection team was really impressed by the level of care and support offered to people at Mildenhall Lodge, which we found gave them an enhanced sense of quality of life and well-being.
Jemima Burnage, Head of Inspection for Adult Social Care, central region