The Care Quality Commission (CQC) has found the quality of care provided by Heaton Vale Care Home to be Outstanding following an inspection in August 2017.
Heaton Vale Care Home is part of City Care Partnership, an independent provider of specialist services for adults with learning disabilities. It provides care and support services for up to 10 adults aged 18 and over who are living with learning disabilities and Autistic Spectrum Condition.
The service was rated Outstanding in all areas – safety, effectiveness, caring, responsiveness and well-led.
A copy of the latest report can be found on our website.
Some of the features of the inspection included:
Heaton Vale continually aims to make sure that people with severe disabilities and complex support needs are an integral part of the community. The service offers people a wide choice of activities, opportunities and work environments to support the safe transition to a more independent model of living.
The service worked collaboratively and with mutual respect for other professionals so that people's social, emotional and physical needs were met. This helped them to lead an exceptionally high standard quality of life. People's care and support was planned proactively with them and identified areas of potential risk had been continually, assessed, monitored and evaluated to help reduce or eliminate any risks to people
Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:
“This is a service that provides exceptional care to people. It is not very often that a service is rated outstanding in all categories. Among the features was a culture of openness and transparency at the home. Staff were extremely positive about the management and leadership which inspired them to deliver a high quality service. The registered manager and the provider demonstrated exceptional leadership."
“This is an exceptionally caring service with the staff team being commended for their extremely caring, supportive, attentive and dedicated approach. They listen, are good with people and they treat them like a family member. The support they offered was excellent."
“This is an exceptional achievement for this service and I congratulate Heaton Valeon their outstanding rating.”
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For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.
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This is a service that provides exceptional care to people
Debbie Westhead, Deputy Chief Inspector for Adult Social Care