The Staunton Group Practice rated Inadequate by CQC

A Wood Green GP practice has been rated as Inadequate overall by the Care Quality Commission and placed into special measures.

The Staunton Group Practice in the London Borough of Haringey was rated Inadequate for being safe, effective, responsive and well-led. It was rated Requires Improvement for being caring.

The inspection, which took place over two days at the end of July and beginning of August 2017, found that:

There was insufficient evidence that all staff had received mandatory training in areas such as safeguarding, infection prevention and control and fire safety.

There had been no infection prevention and control audit since January 2016. Some infection control issues, relating to waste management, hygiene and legionella had not been addressed.

Inspectors found a large volume of papers and correspondence that was waiting scanning onto patients’ records and others waiting to be read and actioned by GPs.

Patient feedback and survey data highlighted significant dissatisfaction over the availability of appointments and continuity of care.

Staff morale was very low. Changes intended to improve performance and governance had been introduced without sufficient consultation, or planning and training being provided.

Administrative staff members were not fully aware of their own roles and responsibilities and their annual appraisals were overdue by three months.

The practice must now make the following improvements:

• Ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences.
• Ensure care and treatment is provided in a safe way to patients.
• Maintain appropriate standards of hygiene for premises and equipment.
• Establish good governance in accordance with the fundamental standards of care.
• Ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are available to meet the fundamental standards of care and treatment.
• Ensure that patients’ records are maintained securely and are not accessible to unauthorised persons.

Head of General Practice Inspection, Michele Golden, said:

“It is disappointing that the Staunton Group Practice has not heeded the advice it received in previous inspections."

“We are placing the practice into special measures and it will be inspected again within six months. If insufficient improvements we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service.”

You can read the report in full on our website.

Ends

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