The Care Quality Commission has rated the quality of care provided by St Wilfrids’s Hospice 2-4 Mill Gap Road, Eastbourne, as Outstanding.
St Wilfred’s provides nursing care for people over 18 living with life limiting illness.
During an inspection in August 214, CQC inspectors found that staff working at the hospice were caring and compassionate and that people were being provided with responsive, effective and well led care.
A full report of the inspection has been published today.
People said that they felt safe and that they and their families were involved in the planning of care and they were treated with dignity, respect, kindness and compassion. Inspectors found staff were appropriately trained and fully understood their roles and responsibilities, as well as the values and the philosophy of the hospice.
People told inspectors they felt involved in their care and were asked about their choices. Staffing at the hospice ensured that people received care and support they needed the culture of the service was open and supported staff in sharing their views, the manager of the service and other senior staff were seen to provide exceptional and strong role models for the staff.
Gale Stirling, CQC Head of Inspection South (East), said: “We found that people being cared for at St Wilfred’s Hospice and their relatives were positive about the quality of their care, and this view was shared by other healthcare professionals involved in the referral of patients.
“We know how rewarding it is to work in such a service, and we were struck by the extent to which the hospice places people using the service at the heart of everything it does. More than anything else, the way in which the staff team are led to think of each person as a unique individual and respond accordingly, is why this hospice has received the highest rating we can give.
“The support provided was designed not just to meet people’s needs, but also to support families. As an example the hospice promoted family involvement and provided contact and facilities for families including a 24 hour phone services to make sure that they felt supported at all times.”
Ends
For further information please contact CQC Regional Communications Officer James Hedges on: 07789 925481. Alternatively, the CQC press office can be contacted on 020 7448 9401 or out of hours on 07789 876508.
The way in which the staff team are led to think of each person as a unique individual and respond accordingly is why this hospice has received the highest rating we can give.
Gale Stirling, CQC Head of Inspection South (East)