The Care Quality Commission has found the quality of care provided by the Christiana Hartley Medical Practice to be Outstanding following an inspection carried out in September.
Inspectors rated the practice as Outstanding for responsiveness and well-led and Good for safety, Caring and effectiveness.
A full report of the inspection has been published on our website.
Some of the features from the inspection included:
Inspectors noted that safety was a key priority for the practice and could see that comprehensive risk assessments and audits covering a range of issues were regularly conducted. The practice additionally utilised external auditors to ensure the safety of the practice systems and premises.
The practice had clearly invested in modernising the premises. The environment was pristine yet welcoming with plenty of information available for patients. Staff were aware of current evidence based guidance and had been trained to provide them with the skills and knowledge to deliver effective care and treatment
CQC’s Deputy Chief Inspector of General Practice in the North, Alison Holbourn said:
“This is an exceptional service that clearly has safety as a priority. Inspectors were very impressed with the way in which the practice audited and assessed its ongoing performance. It was apparent, from our examination of comment cards that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment."
“It is always encouraging to see GP practices providing patient information. This service provided excellent information about services and how to complain. Improvements were made to the quality of care as a result of complaints and concerns."
“The practice implemented a series of measures to help provide equitable access and health care provision. The practice had set up a programme to review all their patients who were in care homes and nursing homes. These reviews took place every 12-15 weeks to ensure patients were receiving correct medicines and timely referrals when necessary. It for these reasons and many more that we have rated the service as Outstanding.”
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For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.
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This is an exceptional service
Alison Holbourn, Deputy Chief Inspector of General Practice in the North